Overview
Our services are custom work performed for each client. This policy explains when refunds are available and how to cancel. Your service agreement may include additional terms; if it differs from this policy, your agreement controls.
Before work begins
If you cancel within [X] days of payment and before we have started work on your project, you will receive a full refund.
After work begins
Once work has started, fees for work already completed, and any third-party costs we have paid on your behalf (such as platform subscriptions, domains, ad spend or supplier charges), are non-refundable. Any prepaid amount for work not yet performed will be refunded.
Recurring services
Monthly services such as campaign management or store management can be cancelled at any time with [X] days' written notice. Cancellation stops future charges; fees already billed for the current period are not refunded.
How to request a refund or cancel
Email makeablellc@gmail.com or call [Phone number] with your name, the email used for your purchase and your order or agreement number. We confirm every request within two business days.
Processing
Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to post the credit. Refunds appear as MAKEABLE LLC.
Questions about a charge
If you do not recognize a charge from MAKEABLE LLC, please contact us first. We can usually explain or resolve it the same day.